China Wok - 2159, 641 West State Street, Geneva

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Reviews about China Wok

• Ahh Snack
  ★ ☆ ☆ ☆ ☆
  I have ordered from China Wok for the last 8 years and have always been happy with their food and service. Recently ordered delivery from them and was beyond dissatisfied. I wish I had read current reviews rather than relying on my previous experience. Called in an order for delivery and was told it would be an hour, which was fine because it was a Friday at 7pm and figured they were busy. At 9pm we called wondering why it was taking 2 hours. They said that the address they took from us and verified was in Texas and it turned out that they couldn't deliver to us (we gave them an address in Saint Charles). We asked them why didn't they call us during this 2 hour period when they thought we were in Texas (since they already charged our account). They said "we were waiting for you to call us". They said they would redeliver the food that had been sitting there, we asked if the food was cold, they said that it might be warm still, "it has been sitting there for an hour and a half". Since we ordered shrimp and we didn't want food poisoning we ask if they could make fresh food and deliver it to SAINT CHARLES (not Texas). They refused. After 20 more minutes on the phone they agreed to reimburse us. We shall see if they actually do. It's really strange that they were able to get every letter and number right when it came to our credit card info but not a single number or letter right when it came to our address (we had to spell out both multiple times). DO NOT ORDER.

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